Telemarketing

 

Example training program:

  • Difference between the visual and non- visual communication . Strength of phone sales
  • Why do companies use telemarketing
  • Types of telemarketing. Incoming and outgoing calls
  • The most common problems with telephone sales
  • Structure of the phone call . “Golden Rules” when conducting a conversation
  • Overcoming objections
  • Assertive , aggressive and passive behaviour. Negotiation

 

Benefits: Increase the total sales volume, improving the company’s image, development of skills for telephone sales

Duration:  1 day