Telemarketing – example training program:

• Difference between the visual and non- visual communication . Strength of phone sales
• Why do companies use telemarketing
• Types of telemarketing. Incoming and outgoing calls
• The most common problems with telephone sales
• Structure of the phone call . “Golden Rules” when conducting a conversation
• Overcoming objections
• Assertive , aggressive and passive behaviour. Negotiation

Benefits: Increase the total sales volume, improving the company’s image, development of skills for telephone sales

Duration: 1 day