Negotiation skills – example training program:

  • Type of negotiations Understanding the process of negotiations
  • Preparation for negotiations
  • Negotiation strategy (BATNA, SWOT analysis)
  • Communication in the negotiation process
  • Conducting negotiations (opening, contact, negotiating difficult topics, handling objections,closing negotiations
  • Negotiating with difficult clients

Benefits: Improving negotiation skills, development of psychological competencies, creating and maintaining long-term relations with clients in the spirit of partnership

Duration: 2 days