Effective communication skills

 

Example training program:

  • Non verbal communication: body language, gestures and facial expressions
  • Verbal communication: words and their significance, styles of communication
  • Building relationships
  • Emotional intelligence and business communication
  • Synchronization of communication style with the client

 

Benefits: Developing communication skills, introducing basic concepts and methods of communication, practicing psychological techniques for establishing rapport with clients and influencing in the communication process

Duration:  1 or 2 days