Conflict management: example training program:

• Definition and types of conflicts

• Factors for conflicts in the workplace, organizational resource , role , time , personal

• Actions that increase the level of stress and tension in the organization / team

• Strategies to prevent and resolve conflicts , to reduce levels of stress and tension

• Style of conflict resolution : competitive (win-lose), cooperative (win-win), compromise (lose- win).

Benefits: Increased job satisfaction , improved relationships and teamwork , reduce stress. Developing the skills to resolve conflicts .

Duration: 1 day