Example training program:
Definition and types of conflicts
Factors for conflicts in the workplace, organizational resource , role , time , personal
Actions that increase the level of stress and tension in the organization / team
Strategies to prevent and resolve conflicts , to reduce levels of stress and tension
Style of conflict resolution : competitive (win-lose), cooperative (win-win), compromise (lose- win).
Benefits: Increased job satisfaction , improved relationships and teamwork , reduce stress. Developing the skills to resolve conflicts .
Duration: 1 day