Conflict management

 
Example training program:

  • Definition and types of conflicts

  • Factors for conflicts in the workplace, organizational resource , role , time , personal

  • Actions that increase the level of stress and tension in the organization / team

  • Strategies to prevent and resolve conflicts , to reduce levels of stress and tension

  • Style of conflict resolution : competitive (win-lose), cooperative (win-win), compromise (lose- win).

 

Benefits: Increased job satisfaction , improved relationships and teamwork , reduce stress. Developing the skills to resolve conflicts .

Duration:  1 day