Negotiation skills – example training program:

• Type of negotiations Understanding the process of negotiations
• Preparation for negotiations
• Negotiation strategy (BATNA, SWOT analysis)
• Communication in the negotiation process
• Conducting negotiations (opening, contact, negotiating difficult topics, handling objections,closing negotiations
• Negotiating with difficult clients

Benefits: Improving negotiation skills, development of psychological competencies, creating and maintaining long-term relations with clients in the spirit of partnership

Duration: 2 days