Effective communication skills – example training program:

• Non verbal communication: body language, gestures and facial expressions
• Verbal communication: words and their significance, styles of communication
• Building relationships
• Emotional intelligence and business communication
• Synchronization of communication style with the client

Benefits: Developing communication skills, introducing basic concepts and methods of communication, practicing psychological techniques for establishing rapport with clients and influencing in the communication process

Duration: 1 or 2 days