Конкурси за работа

Technical Support Specialist with English and French

Обява № 117S
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Позиция Technical Support Specialist with English and French
Кратко описание на фирмата

Our client is a multinational technological company developing its own innovative IoT based product for managing Transport infrastructure and urban Mobility as a part of “Smart Cities”.
The company has office location in the San Francisco, New York City, Sofia, Spain, Italy, Germany and the UK.

Изисквания

Higher education/Bachelor degree
Good command of English language and French (level B2 or above)
2 years proven working experience in enterprise technical support / customer service
Strong problem-solving and troubleshooting skills
Excellent written and verbal communication skills
Strong customer focus
Attention to details

Good to have:

Education in the field of Electrical or Mechanical Engineering will be considered as strong advantage
Basic knowledge of Unix/Linux systems and utilities
Be eager to learn new technologies and constantly improve your technical skills
Knowledge about software development process
Interest in electro-mechanical devices and innovations

Отговорности

• Provide technical support to customers helping them to solve technical and operation
issues with our system – software and hardware.
• Own designated issues submitted by customers via Web, Phone or other support channels, making sure their problem is solved in the fastest and most efficient way
• Collaborate on cross – team technical issues by working with colleagues from other teams as needed to resolve customer problems
• Provide prompt and accurate updates to customers about the progress of their issues
• Complete the initial set up of each facility in the system making sure that it is up and running
• Provide technical support in response to incoming inquiries from partners
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Ensure proper recording and closure of all support cases
• Document knowledge in the form of knowledge base tech notes and articles. Update existing KB resources as well
• Liaise our customers with the product team – process bug reports and feature requests following internal procedures
• Review product documentation and identify topics that need improvement
• Monitor live systems and act proactively in case of issues
• Communicate customer needs and wishes to our management and engineering staff

Условия

The Company offers a challenging job with excellent opportunities for vocational and personal development in company with a stimulating work environment. Work with some of the world’s best and brightest people, who will help you to improve yourself as well as the company in general.
You will receive training and professional development opportunities
You can expect excellent remuneration package